Do you have any Questions?

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Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

Frequently Asked Questions

Where're you located?

Our Germany style commericial aluminium system windows ,and American style hung window are made in China with extreme high cost advantages, advanced system design and world class thermal performance.

How do you ensure quality?
  1. Raw materials:6066-T66 profiles,brand hardware/glass/ thermal bridge ensure good performance.
  2. Quality:ISO9001 quality management system control high fabrication precision and quality.
  3. Cerficificates:American AAMA/NFRC certified.
  4. Warranty-Aluminium profile/frame/ Glass-10 years warranty.
How long time we can get the window?

Depend on the project scale,generally 4-5 weeks production time,for larger projects it will take 6-8 weeks.

In addition to 5-7 weeks delivery from China to destination site.

Overall time will be 10-15 weeks.

Whom we should contact for windows projects?

North American projects please contact

Mr Kevin Sarr: kfsarr@gmail.com,251-281-8934

Mr Doug Maclellan:dougmaclellan@hotmail.com,617 877 3500

Other areas please contact us through info@vigwindows.com

General Questions

Do you have MOQ requirement?

For high logistic costs reason, MOQ for windows is 30sqm.

How can we get our project priced?

Project specification indicating windows performance,light transmittance,SHGC,U value etc.

Project schedule:windows type,size,quantity etc.

Glass combination: DGU, TGU ,VIG,or HVIG and windows performance requirement.

Destination port or site adddress to offer shipping & logistic costs.

Are you responsible for installation?

No,installation is out of our business category,all windows are tested before leaving the factory.

Will offer technical supporting on installtion,if any hardware problems,will deliver replacement for free.

What warranty do you offer?

10 years warranty for windows ,frame,paints,glass,hardware.

 

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